We offer the secure and efficient delivery options for our customers. There are different delivery services available depending the areas to which the delivery address belongs. Our Customer Service team would be happy to answer your questions, should you not able to find your answers in this section.

Topics

  • What are your delivery options?
  • Are there any areas you don’t deliver to at all in the UK?
  • Can I choose to receive my parcel at a specific time of the day?
  • What if I am not in when you deliver?
  • Is it possible to change my delivery address?
  • Can I track my parcel?
  • What should I do if my order delivery is late?
  • What should I do if I can’t find my order confirmation e-mail?
  • What if what I received is not what I ordered?

What are your delivery options?

We deliver to all UK addresses and most oversea addresses. If you have any concerns about your chosen address, please contact our Customer Service team for details.

For mainland UK addresses, we offer the following delivery options:

  • Standard delivery takes 3-5 working days to arrive for UK addresses, although we endeavour to get your order to you sooner if we can. The delivery time for international addresses may vary.
  • Second-day delivery takes 2 days to arrive.
  • Next-day delivery takes only 1 day to arrive.

There may be shipping fees incurred, based on your order amount, choice of delivery address and delivery option. You will have these different options to choose at checkout.

Are there any areas you don’t deliver to at all in the UK?

We deliver to nearly all mainland UK areas, as long as you can find your postcode when you place your order.

Can I choose to receive my parcel at a specific time of the day?

Unfortunately, we don’t guarantee time slot of the day, although our couriers operate delivery between 7am and 9pm, Monday to Saturday. However, once your order is confirmed, you can track your order’s delivery status by using the tracking link provided in the confirmation e-mail.

What if I am not home when you deliver?

If you are not in on the day of the delivery, our couriers will try to delivery your parcel on the following day. If we are still unable to deliver your parcel the second time, you will be left a delivery card for collection or contact the courier company. You may be able to ask for another delivery slot, although this entirely depends on the individual courier company. If we still can’t get your parcel to you, it will be automatically returned to our warehouse, in which case you will get a refund.

Can I track my parcel?

Yes, you can track your parcel by using the tracking link provided in the order dispatch confirmation e-mail. Our Customer Service team would be happy to help if you have any concerns about your delivery.

What should I do if my order delivery is late?

Please do allow some extra time for your parcel delivery during busy seasons, although we always endeavour to get your parcels to you according to the promised timeframe.

We send our dispatch confirmation e-mails when your parcel leaves our warehouse. Please look out for these e-mails to check your order status. Please check your junk or spam e-mail folders if you can’t find it in your inbox. You can also login to your account and check your order status there, if you are registered user.

Our couriers normally make two delivery attempts in order to get your order to you. If we are still unable to deliver your order to you, your parcel will be returned to our warehouse. Once we receive the returned parcel, we will process it and contact you for a refund.

If you still haven’t received your parcel, or a calling card, or an e-mail, please contact our Customer Service team. Please make sure that you have your order number with you when you contact us.

What should I do if I can’t find my order confirmation e-mail?

First of all, please make sure that you are checking the inbox of the e-mail address you provided for your checkout. Secondly, please check your e-mail junk or spam folders if you can’t find it in your inbox. Last but not least, you can login to your account to check your order status if you are registered user.

If you are not registered user and checked out as a guest, but definitely haven’t received any confirmation e-mails, please contact our Customer Service team with your order number on hand.

What if what I received is not what I ordered?

Our fulfilment team do their best to make sure that the right items are packed for the right customers, although sometimes mistakes do happen. We are sorry if your parcel doesn’t contain what you have been expecting. You can choose to return your item(s) for a full refund by using the pre-paid returns label provided. You can also find more information about this in our